Skip to main content
Know Your Customer (KYC) verification ensures compliance with financial regulations and helps prevent fraud. This guide covers the KYC process and how to manage customer verification.

​
What is KYC?

KYC (Know Your Customer) is a process that verifies the identity of customers before they can use financial services. It helps ensure compliance with anti-money laundering (AML) regulations and prevents fraud.

​
KYC Requirements

KYC verification typically requires:
  • Identity Verification - Government-issued ID (passport, driver’s license, national ID)
  • Address Verification - Proof of address (utility bill, bank statement)
  • Biometric Verification - In some cases, biometric data may be required

​
Customer Status and KYC

Customer status reflects their KYC verification state:
  • Approval Pending - Customer created but KYC not yet verified
  • Active - KYC verified, customer can use services
  • Locked - KYC verification failed or account locked
  • Restricted - Customer has restrictions due to KYC issues

​
Checking Customer Status

Monitor customer KYC status: 
curl -X GET https://api.platnova.com/v1/customers/{customer_id} \
  -H "X-API-KEY: YOUR_API_KEY"
The response includes the customer’s current status and any KYC-related information.

​
KYC Verification Process

​
Step 1: Customer Creation

Create the customer with basic information: 
curl -X POST https://api.platnova.com/v1/customers \
  -H "X-API-KEY: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "first_name": "John",
    "last_name": "Doe",
    "email": "[email protected]",
    "phone": "+1234567890",
    "country_code": "US"
  }'

​
Step 2: Submit KYC Documents

Submit required KYC documents through your dashboard or via API. Documents are verified automatically or manually depending on your configuration.

​
Step 3: Verification Complete

Once verified, the customer status changes to “active” and they can receive cards, virtual accounts, and other services.

​
KYC Compliance

​
Why KYC Matters

  • Regulatory Compliance - Required by financial regulations
  • Fraud Prevention - Helps prevent identity theft and fraud
  • Risk Management - Reduces risk of money laundering and other illegal activities

​
Best Practices

  • Collect all required KYC information during onboarding
  • Verify documents promptly to avoid delays
  • Keep KYC documents secure and confidential
  • Monitor customer status regularly
  • Update KYC information when customer details change

​
Handling KYC Failures

If KYC verification fails:
  1. Customer status may change to “locked” or “restricted”
  2. Review the reason for failure
  3. Request additional documentation if needed
  4. Resubmit for verification

​
Next Steps